Refund and Returns Policy

Refund and Returns Policy


Orders may be canceled only within 15 days in advance of the event date.
If the order is within 7 days prior to the date of the event, the order may be canceled only if the production of the decorative elements has not been started.

7 days or less from the event date, orders cannot be canceled or refunded.

To request the cancellation, you must email us at attaching a copy of the invoice or screenshot of your payment.

Refunds will be processed 30 days from the date the cancellation request is received and approved.


Perishable products, once received or withdrawn from our store, cannot be returned.

We are not responsible for the product once it is delivered or received. Please note the following instructions:
Since our products are handmade, without preservatives, remember to store them in the refrigerator overnight. Display in a cool area away from direct sunlight to ensure quality, design, and freshness.